Nadine Chiro Limited
Last Updated: [April 2026]
1. Who We Are
Nadine Chiro Limited (“we”, “us”, “our”) provides wellbeing education, exercise-based courses, and consultations including assessment, diagnosis, treatment (online and in person).
Data Controller Address:
6 Mendip Way, Corby, England, NN18 8GJ
Email: [email protected]
By using our services or website (www.nadinechiro.com), you agree to these Terms & this Privacy Policy.
2. Eligibility
You must be:
At least 18 years old, or
Have permission from a parent/guardian
3. What These Terms Cover
Applies to:
Online courses (live & pre-recorded)
In-person workshops
One-to-one consultations
Emails, downloads, and digital content
4. Nature of Our Services (Important)
All courses, classes, and digital content are:
General
Educational
Non-personalised
We do not:
Diagnose or treat conditions in courses
Tailor content to individuals in group settings
One-to-one consultations:
Include personalised guidance
Consider your health history and goals
Still do not replace medical care where required
Supporting materials are general unless clearly stated.
5. Health & Medical Disclaimer
Participation is at your own risk
Consult a healthcare professional before starting courses, classes or workshops
Stop immediately if pain/dizziness occurs
6. Assumption of Risk
You accept:
Exercise carries risk
You are responsible for your safety
You must ensure a safe environment
7. Participation Without Consultation
You may attend courses without consultation, but:
No personalised advice is provided
You participate at your own risk
8. Delivery of Services
We may provide:
Pre-recorded content
Live sessions
Recorded replays
Formats may change without altering service scope.
9. Session Recordings
You will be informed if sessions are recorded
Used for access/quality only
Not shared publicly without consent
You must not record sessions yourself.
10. Payments & Access
Payment is required upfront
Access is personal and non-transferable
Access Duration
If not stated: 12 months access
11. Refunds & Cancellations
Cooling-Off (14 Days)
Full refund if:
No content accessed
No sessions attended
Otherwise reduced/no refund.
After 14 Days
Generally non-refundable, but discretionary options may include:
Partial refund
Credit
Live Courses
7+ days: possible refund/credit
<7 days: non-refundable
One-to-One Consultations
24 hours’ notice required
Late cancellations:
Normally non-refundable
Exception (reschedule allowed):
Illness
Child illness
Other reasonable circumstances (at our discretion)
Missed Sessions
Non-refundable. Recordings may be provided.
12. Changes by Us
We may reschedule, change, or cancel.
If cancelled a full refund or reschedule is offered.
13. User Responsibilities
You agree to:
Work within your limits
Maintain safe conditions
Take responsibility for your health
14. Intellectual Property
All content belongs to Nadine Chiro Limited.
You may:
Use for personal use
You may not:
Copy, share, or distribute
Use commercially
15. No Guarantees
We do not guarantee results or outcomes.
16. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for injury, loss, or damage
Participation is at your own risk
17. Complaints
Email: [email protected]
Response:
5 days acknowledgement
28 days resolution
18. Privacy Policy
18.1 Data Protection Overview
We comply with:
UK GDPR
Data Protection Act 2018
We are registered with the
Information Commissioner's Office
18.2 Data We Collect
Personal Data:
Name
Phone
Address
Additional (for clients):
Health information (where provided)
Goals and lifestyle details
Technical Data:
IP address
Device/browser
Usage data
18.3 Special Category Data (Health Data)
For one-to-one consultations:
Health data is collected only with your explicit consent
Required to provide safe care
You may withdraw consent at any time
Without this data, we may not be able to provide services.
18.4 How We Use Your Data
We use your data to:
Deliver services
Communicate with you
Send exercises, reminders, updates
Improve services
Meet legal obligations
18.5 Marketing & Opt-Out
You may unsubscribe at any time via email links.
Service-related emails will still be sent where necessary.
18.6 Legal Basis
We rely on:
Contract
Consent
Legal obligation
Legitimate interest
18.7 Sharing Your Data
We may share with:
Payment processors (PCI-DSS compliant)
Booking platforms
IT and service providers
Healthcare professionals (with consent)
Authorities (if legally required)
We never sell your data.
18.8 Analytics & Advertising
We use tools such as:
Google Analytics
Advertising platforms (e.g. Facebook)
These may use cookies and tracking technologies.
You can opt out via:
Browser settings
Google Analytics opt-out tools
Ad preference settings
18.9 Data Retention
Client health records: minimum 8 years
Minors: until age 25
General data: retained as necessary
18.10 International Transfers
Data may be processed outside the UK.
We ensure appropriate safeguards are in place.
18.11 Your Rights
You have the right to:
Access your data
Correct inaccuracies
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent
Email: [email protected]
Response within 1 month
18.12 Complaints
You may contact the ICO:
ico.org.uk
18.13 Security
We use:
Secure platforms
Password protection
Restricted access
No system is 100% secure.
18.14 Children
Our services are not directed at children under 18 without consent.
18.15 Business Transfers
If the business is sold or merged, your data may be transferred.
18.16 Third-Party Links
We are not responsible for external websites.
18.17 Cookies
We use:
Essential cookies
Analytics cookies
You can control cookies via your browser.
19. Governing Law
England and Wales.
20. Updates
We may update these Terms at any time.
21. Contact
Nadine Chiro Limited
6 Mendip Way, Corby, England, NN18 8GJ
[email protected]
Copyright 2025 Nadine Cheli | Privacy Policy